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Working with AI

Four mistakes when you put AI to work on your company

The same four mistakes show up in almost every company, whatever the industry. None of them is about the model, and all four can be fixed on the spot.

MistakesFixesPractical

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After enough conversations with companies that tried AI and gave up, the list of reasons gets very short. It is almost never the model or the subscription. It is four habits, repeated identically everywhere.

You do not say who you are
Tell it who you are, what you sell and to whom, before the request
You take the first answer
Say what you do not like and ask for a second version
You delete and start over
Correct inside the same conversation, step by step
You do not check the figures
Ask for the source of every figure and date
Each mistake with its fix. None of them needs a new tool.

The second one is the expensive one

The first answer is, by construction, an average one: safe, balanced, unsurprising. It is the starting point, not the result. Anyone who accepts it as final reaches the reasonable conclusion that AI writes mediocre text — which is true of the first answer and false of the third.

The fourth is the only one that costs you outside the company

Bad prose stays inside the company and gets rewritten. A wrong figure in a quote goes out to a client. The practical rule is simple: every number, date and proper noun in anything leaving the company gets checked at the source, however confident it sounded. Ask the model to flag explicitly what it could not verify — and do not assume it does so by default.

The model does not know when it does not know. You have to ask where the number came from.

Terms used here

Hallucination
A plausible false statement, produced with the same confidence as a correct one. This is why you ask for the source.
Iteration
One round of correction inside the same conversation. The useful result usually arrives on the second or third.

Where to start

  1. 1Write two lines about the company and paste them at the top of every request for a week.
  2. 2Never accept the first answer. Ask for a second version even when the first looks fine.
  3. 3Before anything leaves the company, check every figure against its source.
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    Four mistakes when using AI | Clean Code Culture