Horeca ERP: One System for a Restaurant's Entire Operation

Context

Restaurants with one or more locations usually juggle 5-6 separate tools. Information gets lost between them, onboarding and training rarely exist at all, and the owner has no overview across locations.

The Problem

• Fragmented operations: shifts in a spreadsheet, announcements on WhatsApp, the menu in a PDF, policies in a folder - none of them connected.
• No accountability: nobody knows who read an announcement, who finished a course or who actually showed up for a shift.
• No chain-level view: each location runs its own way, so opening a new one means rebuilding roles, menus and rules from scratch.

The Goal

One platform where the organization defines roles, menus, courses and policies once, every manager operates their location from a single panel, and every employee gets schedule, clock-in, chat and courses on their phone.

The Admin App - Governing the Organization

The owner governs the chain from a single admin app: locations, role and permission templates, menu and content templates, internal policies - all defined once and cascaded to any location. A global audit log records every action across all locations, with the actor, the location and the detail, so the owner can reconstruct who did what, when and where.

Granular, Reusable Roles & Permissions

Role templates - chef, head chef, waiter, shift lead - are defined once and applied to any location. Behind them sit 68 granular permissions grouped in 5 domains, each with progressive access levels: no access → read only → edit → approve / publish / moderate.

Shift Scheduling & Time Tracking

A weekly employee × day grid where a shift is added by clicking a cell, with predefined shift types and total hours per employee down the right-hand column. Attendance is generated automatically from the employees' clock-in / clock-out events - optionally verified against the location's GPS coordinates and a check-in radius - and the manager can export any interval to CSV, XLSX or PDF for payroll.

Training & Onboarding, Tracked per Employee

Every new hire starts on an onboarding checklist chosen for their role - kitchen, bar, floor, or the general one - and the manager sees one card per employee with a live completion percentage, plus how many are in onboarding, the average progress and who is close to finishing. Courses carry text, video and quizzes, and tests have a minimum passing score.

Gamification - XP, Levels and Badges

Finishing a course, passing a test or showing up without absences earns XP, and the leaderboard turns that into public recognition: a podium for the top three, then a ranked table with XP, level and badge count per employee. Badges are awarded automatically or by hand - first day done, first 100% test, 30 days without absences.

The Floor: Table Map, QR Codes and Issue Tracking

The manager lays out the room by dragging tables into place, and each table generates its own QR code - the entry point customers use for the digital menu and for the "How was it?" feedback. Issues raised during service - wrong orders, ambience, broken equipment - land on the same screen and are tracked by status on a kanban, with floor and table views, configurable routing and per-person assignment.

QR Digital Menu with Per-Location Branding

A product catalog defined once and reused across multiple menus - day, evening, weekend - with reorderable categories. Each menu publishes to a QR code for customers, carrying the location's own branding: logo, colors, menu style and font, with a live phone preview while editing.

The Employee Mobile App

Installable on the phone, with five tabs that cover an employee's whole working day: Home - shift status, one-tap clock-in / clock-out, hours worked today; Schedule - the week's shifts, with time-off requests on tap; Chat - direct messages and channels with colleagues and the manager; Resources - assigned courses, tests, menus and the location's library; Account - profile, notifications, RO / EN language.